Why Is The DMV So Hard To Deal With Getting A Vehicle Title

DMV Horror Stories
So we all have DMV horror stories. In fact, this publication asks readers to talk about your worst experiences at the DMV, and they had no shortage of responses. But, you know, it’s not hard to find the bad stories. The question is, why? Anybody ever stop to wonder why the DMV is so difficult to deal with and why they make it a hard time? Well, it’s a combination of a perfect storm of two factors. One factor is, it’s a government agency. It doesn’t have the same efficiency, implications, and goals and objectives as a private company.

Government Agency vs Private Company
If you’re a private company, if you don’t do things well, you go out of business. If you don’t serve customers well, customers don’t come see you, and you close, you fail. If you’re a restaurant and have terrible food, you’re done. Right? If you’re a bookstore and you don’t have good customer service, lock your door. DMV is different. The DMV doesn’t matter how bad the services are; you have to go there. You don’t have a choice. There is no competitor to DMV. They don’t have to make a profit. They don’t have to have good reviews. They’re the DMV.

Legal Documents and DMV Responsibilities
There’s another factor that people don’t realize. They’re handing out legal documents. When they hand somebody a license, a driver’s license, that’s not just a card something you put in your wallet. It enables you to do lots of things: to go on airplanes, to show your ID, to buy things, to vote, to open a bank account. If they handed it out without doing the proper due diligence, it could create a lot of problems for identity theft or fraud. When they hand out a car title, they’re handing the ownership legality of that vehicle to that person because the title doesn’t just have information about the car, it also tells who is the owner.

Title as Legal Ownership
So if I went to the DMV and said, “You know what, I want a title for this car, 2022 Toyota Camry, whatever it is, fin number 1234, give me a title,” if they didn’t make sure all the documentation was correct, giving me a title to the car isn’t just a piece of paper I can put in my file cabinet. It now gives me an equal dollar amount to the value of that car. So if that car is worth $30,000, when they hand me a title, in effect, they’re handing me $30,000 in cash. And also, the other side of that is they’re taking it away from somebody else because somebody else used to be the owner. So unless they make sure all of that is correct, they’re arbitrarily taking away something from somebody and giving it to somebody else. So they have to do it right.

Bill of Sale and Documentation
So their process is going to be pretty strict, and you might say, “Well, I have a receipt. I have a legal bill of sale. I bought it from somebody.” What is a bill of sale? We will be back in 8 seconds. In the meantime, remember, you have access to live, one-on-one consultation, undivided attention of a licensed, certified expert in this subject and many others. We want to listen to your story, we want to hear your questions, and give you expert advisement of your options. We want to tell you what we know about your situation and what options you have. Now, back to your video.

Understanding Bill of Sale
A bill of sale is just something somebody wrote on a piece of paper that said, “I took the money from somebody and gave him this car.” It doesn’t necessarily mean they were the legal owner. It doesn’t mean they had the right to sell. It doesn’t mean there wasn’t a lien holder on it, a co-owner, or it wasn’t their car at all. Right? Well, I rented the van. It’s not a stolen car. It doesn’t have to be stolen to not be sellable. If I rented a car today from Hertz to rent a car and drove it around and then put an ad on Craigslist and said, “Hey, I want to sell this car,” I could give you a bill of sale, sell you the car. It won’t come back as stolen. I gave you a legal bill of sale. I can even get it notarized. Does that make you the owner of the car?

The DMV’s Role in Protecting Legalities
What happened to Hertz? It’s not how it works. There are legal documents you have to have. So the DMV is enforcing those to protect you as much as anybody else. You wouldn’t want somebody to sell your car out of your driveway if you went on vacation without paperwork or with fake paperwork and didn’t check everything out. So it protects everybody. Is it inconvenient? Absolutely. Is it tough? Sure. And that’s why we have a division of our company called Cartitles.com that helps people navigate that difficult title process. It makes it easier.

Helping Customers Navigate the DMV Process
It’s tough because we are the ones that have to deal with the DMV, work with the bureaucracy, and then also deal with the clients that still have, you know, some difficulty. But at least it makes it easier for our customers, which we love doing. Someday, there’ll be electronic titles, and you won’t have to do paper. But that’s years away. So if you’re wondering why the DMV is always so hard to deal with or gives you the runaround, that’s why. They’re not bad people. They’re not trying to, you know, make your life more difficult. They have a job to do, and their system of structure is different than a company.

Understanding DMV’s System and Mindset
Look, if me and you walked into the cell phone store and we wanted to go get a new cell phone, right? We walked in and say, “Hey, I want to buy a new phone.” There would be five people jumping over themselves to try to help you to sell you a phone because they’re going to make money on that phone. They’re going to make a commission. They might get a bonus. DMV is not like that. They don’t get a commission if you get a title. They don’t get any extra money if you get a title. So there’s two different mindsets. They’re there to protect the legalities of a process, unlike a private company that’s trying to get as much stuff out the door as they can.

Perception of the DMV
So if you look at it that way, it won’t be as annoying. It won’t be as frustrating because you have to look at it as two different things. Just because you walk through a door into a lobby, it’s not the same experience as walking into Home Depot, where they ask you, “Can I help you find, you know, that fitting?” DMV is not like that, and if you look at it differently, it’ll be much easier to navigate and much more peaceful for your well-being.

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