1.1 Agreement. I certify that all information provided to Company is true and correct to the best of my knowledge, that I am the legal owner of the vehicle described herein and have acquired the vehicle through legal means. I authorize the Company to research records for this vehicle, and prepare applications, affidavits, and processing fees associated with obtaining a title. Customer understands that Company is not affiliated with any State Department of Motor Vehicle departments, does not issue or print titles but may act as a third-party administrator of the submitted applications, affidavits, and processing fees associated with obtaining a title. Title documents, applications, and affidavits and/or transferable registration may be issued from a state other than the state of residence, depending upon vehicle origin or processing requirements. Customer warrants that the title is being obtained for legal purposes and is not using Company’s processes to avoid sales tax liability, title branding, or ownership claims. Customer understands the Company and any other entities associated with the title processing have an “open door” policy with law enforcement and will release information about the title application upon request. Customer is solely responsible for liability for any improper title applications. Customer agrees to pay their credit card issuer according to any card agreement for the amount listed herein. All sales are non-refundable. Customer authorizes that case information, Customer information, or order details can be released to relevant third parties (such as prior owners, lienholders, DMV, government agencies, or other interested parties in the vehicle) in the event that a refund is issued, requested or payment disputed. Customer agrees to waive rights to confidentiality or privacy provided by any statute, code, ordinance, or other rule in this event. All other Terms and Conditions at cartitles.com apply. Customer authorizes the company and its affiliates permission to research vehicle ownership records for the purposes of verifying information provided by the customer, determining bonding requirements, and evaluating insurance availability.

1.2 Authorization. I certify that I am in legal possession of the vehicle and the merchant is relying on that representation.

2.1 No Legal Advice. We make every effort to ensure the accuracy of the information and to clearly explain your options. However, we do not provide legal advice – merely the application of the law to your individual circumstances. We are transcribing information provided by the customer, at the specific direction of the customer, onto forms related to the process selected by the customer. If there are updates needed on the documents, it is the customer’s sole responsibility to inform company of the updates needed. Information is not to be scratched out or whited out as this could cause a rejection from the official government agency. For legal advice, you should consult an attorney. No modifications of this Terms and Conditions can be made except by written and signed authorization by executive management of the company. No verbal terms or other representations modify the terms of these Terms and Conditions. Only rely on the information in writing to make purchase decisions.

2.2 Nature of Services. The company is offering the document location and preparation as a scrivener service only. We are locating standard and publicly available documents related to the selection made by the customer, and at the direction of the customer. The company is not choosing, selecting, or advising the customer on the usability of the documents, or the outcome. We are preparing documents only per your request. It is entirely the responsibility of the Customer to determine if the title process you have selected is processed by your jurisdiction, and if your vehicle is eligible. If the Customer discovers that the method selected does not apply to their circumstances, the Company may decide at its discretion to prepare documents for an alternate process, if appropriate and requested by the Customer. No refund will be issued for incorrectly selected methods, and Customer waives any claims for losses due to use of any documents prepared. Much of the process is performed by Company but some action on behalf of the Customer may be necessary. Examples are but not limited to signing forms, VIN verification, inspections, bonding, DMV letters and delivering completed documents to the DMV by mail or in person. All fees to government agencies and institution for taxes, applications, bonding, registration, license plates, insurance, are the responsibility of the customer.

2.3 No Contingency. The fee paid to CarTitles.com for preparing documents is not contingent upon any specific outcome. The Customer has been made aware and understands that they may prepare these documents on their own at no charge, so that in the event the title process fails for any reason, they only have spent their own time, and not paid a fee to cartitles.com for document preparation. By making payment and agreeing to these conditions, the Customer has chosen to pay for document preparation regardless of outcome.

2.3.1 Fees, Payments, and Credit Cards. The fee is a pre-fixed amount and determined by the service selected by the Customer. Company will invoice Customer for any additional fees incurred and Customer shall settle all invoices upon receipt. All fees are non-refundable. In the event Company has Customer’s credit card information on file, Customer hereby authorizes Company to charge any fees due to such credit cards on the date that payment is due. A late-payment fee of 5% shall be applied to any past-due amounts. Any amount past due will accrue interest at a rate of 1% per month (or the maximum rate permitted by applicable laws). In the event any amount is past due Company reserves the right to refuse to perform the Services, terminate this Terms and Conditions, or withhold any documents prepared. In all cases, Customer shall remain liable for payment of the fee and all other fees due under this Terms and Conditions. In the event any past due amount is referred to collections, Customer agrees to pay any costs and fees incurred by Company, including attorneys’ fees.

3.1 Eligible Vehicle. Customer is solely responsible for having a vehicle eligible for title or registration. This may include that the vehicle is a “clean title”, not stolen, not subject to liens, is not restricted due to improper importation, is legal for road use, not branded as a salvage vehicle, has claims by third parties. Customer is solely responsible for confirming that the method for title and documents selected by Customer are applicable to Customer’scircumstances, including but not limited to state of domicile, backup documentation, DMV operation or acceptance, or other conditions. Company is preparing documents at the sole direction of the Customer using the information provided by the Customer.

3.2 Stolen Vehicle. Customer represents and warrants that the vehicle associated with this order is not stolen and that Customer has obtained possession of the vehicle through lawful means. Customer further represents that they have the legal right to request title processing services for the vehicle. Company does not verify ownership beyond the information provided by Customer and public records available during the normal course of business. Company shall not be responsible for determining the legality of the Customer’s possession of the vehicle. If at any time Company becomes aware of information suggesting that the vehicle may be stolen, subject to fraud, associated with criminal activity, or subject to competing ownership claims, Company reserves the right to immediately suspend or terminate services without refund. Company maintains an open cooperation policy with law enforcement agencies and government authorities. Customer authorizes Company to provide any information, documentation, records, communications, or application materials associated with the order to law enforcement agencies, courts, or government agencies upon request or where Company reasonably believes such disclosure is appropriate. Customer agrees that Company shall not be liable for any consequences arising from the disclosure of such information or from the termination of services under this provision.

3.3 Notice. Part of Company’s process may include researching all parties associated with ownership interest and background of the vehicle. Company can use this to determine the most recent legal title issued and to transfer the legal title to match your current ownership of the vehicle. Part of this investigation may include contacting the DMV in the state(s) where the vehicle has been registered in the past, background check/s on the applicant/s, and contacting prior owners and any applicable lien holders. Federal Privacy Laws prevent us from releasing prior owners’ contact information to any Customer or third parties, and that the process may turn up prior to ownership of lien records to the vehicle which can be claimed by third parties. Company reserves the right to discontinue service at its sole discretion based on the findings of vehicle history, Customer background, or Customer activity, and all payments made to Company are non-refundable.

3.4 Accuracy of Information. If Customer discovers that information submitted to Company was incorrect and needs to be changed, and if Customer requests that forms be redone by Company, Company may elect to charge a fee for revising the paperwork at the customers request. Customer agrees to promptly notify Company of any changes, corrections, or updates to information previously provided that may affect the preparation or submission of documents. Failure to notify Company of such changes in a timely manner may result in document rejection, delays, or cancellation of services without refund, and Company shall not be responsible for any resulting issues. Company will rely on the accuracy of the information provided by Customer.

3.5 Sales Tax Policy. Customer is solely responsible for paying any applicable sales tax required to obtain the title or transferrable registration for the subject vehicle. The Company does not calculate the sales tax. Sales tax is calculated by the State that is being used to obtain the title, which may not be the state where the customer resides. In general, the States base the sales tax on either the Bill of Sale or an approved appraisal guide, whichever value is higher.

3.6 Customer Acknowledgements. Customer confirms the following statements, which Company relies upon in providing services requested by Customer:

• I have read, understand and agree to the Refund Policy
• I have read, understand and agree to the Sales Tax Policy
• I have read, understand and agree to the No Title Guarantee section below
• I understand that my new vehicle title may be issued from a state other than the state of residence
• I understand that any illegal activity regarding this vehicle, before or after our services are started will cancel our services without refund
• I understand that any documents and vehicle information requested from me, must be submitted within a 10 DAY time period, or our services will be cancelled without refund
• I understand that my order permits search of the vehicle for surety bond purposes.

A valid Bill of Sale (“BOS”) shall be described as containing a monetary or exchange value, a date of sale, an accurate vehicle description that shall include the year, make, and vehicle identification number (“VIN”). It shall include a declaration of ownership and release statement as well as the, name, contact information and signature of seller. The BOS shall also show the name, contact information and signature of the buyer.

• I have read and agree to the above definition of a Bill of Sale
• I understand that a background/history check may be completed on both the vehicle and the person to whom it will be titled
• I understand bond fees, title fees, bond fees, court fees and other required costs are paid by the Customer separately to the agencies.
• I understand the Terms and Conditions and agree to this process and authorize Car Titles, LLC and any duly authorized agent to proceed with the Vehicle Background Investigation and Title Processing and to charge the card below for applicable fees.
• I agree not to provide false information to the merchant for processing. False information or false statements made to the merchant will result in cancellation of services without refund.

4.1 Personal Use License. Subject to Company’s rights under paragraph 4.2, Company hereby grants to Customer a fully-paid, royalty-free, limited, non-transferable license to use the documents, forms, applications, and other materials prepared by Company (the “Documents”) solely for Customer’s personal use in connection with obtaining title, registration, or related vehicle documentation for the vehicle identified in the order. This license excludes the right to reproduce, distribute, sell, sublicense, or otherwise provide the Documents to third parties for commercial purposes. Customer may use the Documents only for the purpose of submitting them to the appropriate government agency, court, or institution, and for retaining personal copies for their records. Any other use, including but not limited to resale, redistribution, publication, or use in connection with providing services to third parties, is strictly prohibited.

4.2 Retention of Rights. All documents, templates, forms, research materials, and processes used by Company in preparing title applications or related paperwork are proprietary materials of Company and are protected under applicable intellectual property laws. The preparation of documents for Customer does not transfer ownership of such materials. Company retains all right, title, and interest in its document templates, systems, research processes, and related materials. Company may use anonymized versions of documents, case examples, or general process descriptions for internal purposes, training, quality control, or promotional materials, provided that Customer’s personal identifying information is not disclosed.

5.1 Description. Car Titles Assist is a document preparation and administrative support service in which Company assists Customer with the preparation of documents commonly required for a Court Ordered Title process. The scope of services is limited to drafting, organizing, and providing procedural guidance based solely on the information provided by Customer. Company does not represent Customer in court and does not provide legal advice.

5.2 Customer Pro Se Status. Customer acknowledges and agrees that Company is not acting as Customer’s attorney and does not enter an appearance in any court proceeding. Customer will proceed pro se (self-represented) in any court action related to the Court Ordered Title process. Customer is solely responsible for filing pleadings, attending hearings, communicating with court personnel, complying with court rules and deadlines, and presenting their case before the court. Company’s role is strictly limited to document preparation and administrative assistance. As stated in more detail below, Company does not guarantee court approval, issuance of an order, or ultimate title issuance.

5.3 Customer Responsibilities. The following constitutes a non-exhaustive list of responsibilities the Customer will be solely responsible for in addition to any responsibilities laid out in this Car Titles Assist section:

• Managing and monitoring the court process;
• Responding to and updating Company about any court inquires, objections, or requests for additional information;
• Paying fees as necessary or as directed to by Company; and
• Ensuring information in all relevant documents is accurate

5.4 Applicability. The Car Titles Assist service is provided subject to all other Terms and Conditions set forth herein. Nothing in the Car Titles Assist section shall be construed to modify, limit, waive, or supersede any other provision of these Terms and Conditions unless expressly stated in writing by Company. All disclaimers, limitations of liability, indemnification provisions, refund policies, dispute resolution terms, and other protections afforded to Company under this Terms and Conditions apply equally and fully to the Car Titles Assist service.

6.1 No Guarantee of Title. Company does not guarantee that Customer will successfully obtain title to the vehicle(s) in question. The title process is subject to applicable state laws, agency review, and third-party determinations that are outside of the Company’s control. Customer acknowledges and agrees that the following conditions are a non-exhaustive list of potential issues that may prevent the successful issuance of title:

• Subject vehicle is reported stolen
• Subject vehicle has a “junk” or “parts” designation on the title record
• The VIN is not valid or not eligible in the US
• There is a lien recorded which is blocked from release. (We will request a lien release, but is at the discretion of the lienholder or court)
• The Customer is not willing to fulfill the government requirements in a timely manner
• The Customer is not willing to pay the required fees
• The vehicle is sold, destroyed, retitled in another name, or has alternate documents filed against it.
• The Customer is personally ineligible for title due to factors such as residency, background, legal status, identification, financial holds, or other personal restrictions.

All other Terms and Conditions of CarTitles.com not expressly modified by this section shall remain in full force and effect. Any approved refund shall be issued only to the original form of payment. An approved refund constitutes Customer’s sole and exclusive remedy and is void if Customer initiates a chargeback, payment dispute, and/or other fee recovery/refund actions. All documents provided by Company must be filed by Customer with the government agency within fifteen (15) days of receipt. Any reimbursement of government filing fees shall not exceed sixty-five dollars ($65). Any warranty or guarantee claim must be submitted in writing within ninety (90) days of the date of filing. The reason for rejection cannot be any item which the Customer could remedy or voluntarily take care of as determined by Company’s sole discretion. Any illegal, improper, or interfering activity by the Customer will void this guarantee.

7.1 Refund Policy. Orders, once placed, are non-refundable. Customer understands that payment is processed immediately upon placing the order, and customer agrees to pay customer’s credit card issuer for charges ordered under this Terms and Conditions. The Company will not provide a refund if the Customer is unwilling or unable to pay applicable sales tax or any existing liens associated with obtaining the vehicle title or transferrable registration. The Company will not provide a refund to Customer if after ordering services with Company the Customer receives the title through any other means. This includes if the Customer finds or locates a misplaced title after placing the transaction, so be sure that you have exhausted all options before placing the order. Customer agrees to waive any refund if Customer cancels this process, fails to act, fails to provide required documentation/information (ie: Bill of Sale, Vehicle Details, VIN photograph.), or fails to pay any amount while Company is otherwise able to process the title request. This Contract may be terminated without refund by the Company for any illegal activity, or requests or for any misrepresentations by the Customer.

7.2 Cancellation. Company processes orders and begins the research & preparatory process immediately upon receiving Customer’s payment. If Customer notifies Company that Customer wishes to cancel the title service, Company will cease work on the file. However, order transactions are NON-REFUNDABLE. Company stops working on the file so that no action or filing is made for the VIN which may conflict with other actions Customer is taking. Any work Company has not yet performed can be retained as a credit in Customer’s account to be applied to future work or other vehicles. No payments will be refunded however. If at a later time Customer wishes for Company to restart working on the title file, Customer can advise Company to do so, but that may delay the title documents.

7.2.1 Timely Submissions Requirements. Due to the urgent nature of people’s title needs, and the interest in getting documents as soon as possible, Company does not add lag time to orders after payment. Before placing the order, Customer should be certain that Customer wishes for Company to begin preparing title documents, as once orders are placed there are no refunds. To further prevent lag time, any documents and vehicle information requested by Company must be submitted within ten (10) days of request, or services will be cancelled without refund. Customer agrees to adhere to these terms as part of the contract with Company. Company may request that Customer make cancellation and restart requests in writing on a specific form. Failure to complete these forms may result in adverse action, loss of credit, or title problems.

8.1 Disputes. If Customer feels that there is a concern regarding the order, Customer may contact Company’s client services division with the request. If Customer is requesting a refund or cancellation, Customer must do so in writing on a refund request form. Company will provide this cancellation and refund request form to Customer upon request. No refund request will be considered valid by phone, voicemail, text message, email, or other electronic means. In order to ensure customer security and cancellation of official title documents, cancellation requests must be made in writing. Customer should state the reason for the cancellation in the space provided on the form to ensure proper consideration. Refunds will be granted only after review by the executive board based on whether the request conforms to the circumstances and the Terms and Conditions of sale agreed to by the Customer.

8.2 Chargebacks. If Customer disputes the payment to Company with the credit card provider (“chargeback”), Company will perform a full investigation and respond to the dispute with full evidence as needed. In preparing this merchant response, Company may contact & notify government agencies, the Department of Motor Vehicles, financial institutions & lienholders, prior vehicle owners, any associated parties, and residents local to Customer’s vicinity regarding possible improper use of the payment card, or any other persons or companies as determined by the merchant. Normally after this investigation & presentation of evidence the dispute is found in favor of Company. When this occurs there will be no further obligation for customer service to the Customer.

8.3 Arbitration. If after such a finding in favor of Company the Customer or the Customer’s financial institution continues with arbitration proceedings, Company will perform additional investigation as to the title status of the vehicle, the background of the Customer, and additional records. By initiating any dispute, arbitration, or litigation Customer authorizes the release of information to any third parties or the public domain. In addition, the bank’s arbitration committee imposes technical fees for the merchant in the event of arbitration. These fees can range from $150 to $1,000 or more. Customer agrees to be responsible for similar technical & investigative fees to be paid directly to Company, if any are deemed appropriate at the sole discretion of the merchant, to equalize the contractual terms of the arbitration. By submitting an arbitration, or even agreeing to the suggestion of arbitration made by the card issuer, Customer accepts responsibility for any technical & investigative fees charged by the merchant and agrees to pay them immediately to the merchant under the contractual obligation of these Terms and Conditions. This obligation to pay these fees is regardless of the outcome of the arbitration, whether the arbitration is found in Customer’s favor or not, or if the actual technical fees paid to the arbitration board by the merchant. The agreement made herein will be considered acceptance of these terms and Customer agrees for them to be accepted as admissible in any court proceeding for obtaining a judgment without objection by the Customer. Should legal action be necessary to obtain judgment & collect these funds, the Customer agrees also to reimburse Company for all actual costs incurred in obtaining this payment. 

9.1 Limitation of Liability. Company and its staff shall not be liable to Customer for any indirect or consequential damages, any damages for negligent or intentional infliction of emotional distress, or any damages in connection with this Terms and Conditions. To the extent friends, family, or guests assert claims against Company or its staff Customer shall indemnify and hold harmless Company. Company expressly disclaims all warranties. Company expressly disclaims all warranties, whether express or implied, regarding the services provided. Company does not guarantee that any title, registration, court order, or other vehicle documentation will be issued, approved, or accepted by any government agency, court, or third party. Company further does not guarantee that any particular outcome will be achieved through the use of its document preparation or title processing services. In all cases, Company liability shall be limited to the lesser of the total amount of fees paid by Customer to Company or one thousand dollars ($1,000).

9.2 Class Action Waiver. To the fullest extent permitted by applicable law, Customer agrees that any dispute, claim, or controversy arising out of or relating to the services provided by Company, these Terms and Conditions, or any transaction between Customer and Company shall be resolved solely on an individual basis. Customer expressly agrees that they will not bring, join, or participate in any class action, collective action, consolidated action, or representative proceeding against Company. Customer further agrees that any claim brought against Company must be brought only in the Customer’s individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The parties expressly waive any right to a trial or proceeding conducted on a class or representative basis. If a court determines that this Class Action Waiver is unenforceable or invalid with respect to a particular claim or remedy, then such claim or remedy must be severed and resolved individually, and the remainder of these Terms and Conditions shall continue in full force and effect.

10.1 Indemnity Regarding Use of Services. To the extent permitted by law, Customer agrees to indemnify, hold harmless, and defend Company, its employees, heirs, successors, assignees and/or agents from and against all losses, claims, liabilities, and expenses, including reasonable attorney fees, if any, which may suffer or incur in connection with Customers use or misuse of the services provided. Customer agrees that they have read the details on all title methods available and understands the advantages and disadvantages of each one, and has selected the method for ordering at their own discretion, recognizing the requirements, obligations, and limitations.

11.1 Delays; Excused Performance. Various DMV and government offices are operating on modified schedules. Delays may be possible. Company shall not be liable for any delay or failure to perform resulting from acts beyond its reasonable control. Such delays include, but are not limited to, fire, explosion, flood, or other natural catastrophe, government shut downs, pandemics, public health orders, governmental legislation, acts, orders, or regulation, strikes or labor difficulties, to the extent not occasioned by the fault or negligence of the delayed party. Any such excuse for delay shall last only as long as the event remains beyond the reasonable control of the delayed party. However, the delayed party shall use its best efforts to minimize the delays caused by any such event beyond its reasonable control.

11.2 Shipping. Customer can expect documents to be prepared and sent out by US Mail within 2 business days of order. Delays of mail or delivery are not the responsibility of the Company. Orders for documents sent to third parties such as prior owner and lienholder are considered complete when documents are sent to the third parties. The actions or inaction of such third parties are not the further responsibility of the Company.

12.1 Governing Law; Venue; Time for Claims. These Terms and Conditions shall be construed in accordance with the laws of the Commonwealth of Virginia without regard to its conflicts of law principals. All disputes regarding this Terms and Conditions shall be brought exclusively in the state or county courts of Arlington County, Virginia. Customer consents to the exclusive jurisdiction of such courts and hereby waives any jurisdictional or venue defenses otherwise available. In the event Customer nevertheless brings suit in another jurisdiction, Customer agrees to pay the costs and fees (including attorney’s fees) incurred by Company in defending or seeking dismissal of the same. Customer agrees that service of any legal notice, demand, summons, complaint, or other process related to any dispute arising under these Terms and Conditions may be made upon Customer via electronic mail at the email address provided by Customer during the order process, and Customer agrees that such service shall constitute valid and effective service of process to the fullest extent permitted by applicable law. Except for claims arising under paragraphs 4.1 or 4.2, all claims arising under this Terms and Conditions must be brought within one year of Customer’s date of purchase or shall be considered irrevocably waived and released.

12.2 Severability. If any term, provision, section, sentence, clause, word, covenant, or condition of this Terms and Conditions shall be or become illegal, null, void or against public policy, or shall be held by any court of competent jurisdiction to be illegal, null or void or against public policy, the offending portion of this Terms and Conditions shall be severed, and the remaining provisions of this Terms and Conditions shall remain in full force and effect and shall not be affected, impaired or invalidated.

12.3 Entire Agreement. Agreeing with the Terms and Conditions constitutes the entire understanding between Company and Customer with respect to the subject matter hereof and cannot be altered or modified except by an agreement in writing signed by the parties herein. The Terms and Conditions shall supersede all prior negotiations, understandings, and agreements, whether written or oral, and such prior agreements shall thereupon be null and void and without further legal effect. Customer acknowledges that they have not relied upon any representations, statements, marketing materials, or promises other than those expressly set forth in these written Terms and Conditions.