Customer authorizes the company and its affiliates permission to research vehicle ownership records for the purposes of verifying information provided by the customer, determining bonding requirements, and evaluating insurance availability.
We make every effort to ensure the accuracy of the information and to clearly explain your options. However we do not provide legal advice – the application of the law to your individual circumstances.
The company is offering the document location and preparation as a scrivener service only. We are locating standard and publicly available documents related to the selection made by the customer, and at the direction of the customer. The company is not choosing, selecting, or advising the customer on the usability of the documents, or the outcome.
The company does not provide legal service or advice. We are transcribing information provided by the customer, at the specific direction of the customer, onto forms related to the process selected by the customer.
For legal advice, you should consult an attorney. No modifications of this agreement can be made except by written and signed authorization by executive management of the company. No verbal terms or other representations modify the terms of these terms & conditions. Only rely on the information in writing to make purchase decisions.
This agreement is made between Records Processing, LLC and its subsidiaries and affiliates (hereto referred to as “Company”) and the party identified above (hereto referred to as “Customer”). I certify that all information provided to Company is true and correct to the best of my knowledge, that I am the legal owner of the vehicle described herein and have acquired the vehicle through legal means. I authorize the Company to research records for this vehicle, and prepare applications, affidavits, and processing fees associated with obtaining a title. Client understands that Company is not affiliated with any State Department of Motor Vehicle departments, does not issue or print titles but may act as an third party administrator of the submitted applications, affidavits, and processing fees associated with obtaining a title. Title documents, applications, and affidavits and/or transferable registration may be issued from a state other than the state of residence, depending upon vehicle origin or processing requirements. Customer warrants that the title is being obtained for legal purposes and is not using Company’s processes to avoid sales tax liability, title branding, or ownership claims. Customer understands the Company and any other entities associated with the title processing have an “open door” policy with law enforcement and will release information about the title application upon request. Customer is solely responsible for liability for any improper title applications. Customer agrees to pay their credit card issuer according to any card agreement for the amount listed herein. All sales are non-refundable. Customer authorizes that case information, client information, or order details can be released to third parties (such as prior owners, lienholders, DMV, government agencies, or other interested parties in the vehicle) in the event that a refund is issued, requested or payment disputed. Customer agrees to waive rights to confidentiality or privacy provided by any statute, code, ordinance, or other rule in this event. All other terms and conditions at cartitles.com apply.
Applicable law may not allow the limitation of liability set forth above, so this limitation of liability may not apply to you. if any part of this limitation on liability is found to be invalid or unenforceable for any reason, then the aggregate liability of the company under such circumstances for liabilities that otherwise would have been limited shall not exceed one hundred dollars ($100).
Enforcement of terms and conditions
By accessing and using the services, you agree that your access to and use of this web site is subject to these terms and conditions, as well as all applicable laws, as governed and interpreted pursuant to the laws of the State of Texas, United States of America.
NOTICE: Part of Company’s process may include researching all parties associated with ownership interest and background of the vehicle. Company can use this to determine the most recent legal title issued and to transfer the legal title to match your current ownership of the vehicle. Part of this investigation may include contacting the DMV in the state(s) where the vehicle has been registered in the past, background check/s on the applicant/s, and contacting prior owners and any applicable lien holders. Federal Privacy Laws prevent us from releasing prior owners’ contact information to any Customer or third parties, and that the process may turn up prior to ownership of lien records to the vehicle which can be claimed by third parties. Company reserves the right to discontinue service at its discretion based on the findings of vehicle history, client background, or customer activity.
Indemnity Regarding Use of Services. To the extent permitted by law, Customer agrees to indemnify, hold harmless, and defend Company, its employees, heirs, successors, assignees and/or agents from and against all losses, claims, liabilities, and expenses, including reasonable attorney fees, if any, which may suffer or incur in connection with Customers use or misuse of the services provided. Customer agrees that they have read the details on all title methods available and understands the advantages and disadvantages of each one, and has selected the method for ordering at their own discretion, recognizing the requirements, obligations, and limitations
Shipping: Customer can expect documents to be prepared and sent out by US Mail within 2 business days of order. Delays of mail or delivery are not the responsibility of the Company. Orders for documents sent to third parties such as Prior Owner and Lienhlder are considered complete when documents are sent to the third parties. The actions or inaction of such third parties are not the further responsibility of the Company.
Eligible Vehicle: Customer is solely responsible for having a vehicle eligible for title or registration. This may include that the vehicle is a “clean title”, not stolen, not subject to liens, is not restricted due to improper importation, is legal for road use, not branded as a salvage vehicle, has claims by third parties. Customer is solely responsible for confirming that the method for title and documents selected by Customer are applicable to the clients circumstances, including but not limited to state of domicile, backup documentation, DMV operation or acceptance, or other conditions. Company is preparing documents at the sole direction of the Customer using the information provided by the Customer.
I certify that I am in legal possession of the vehicle and the merchant is relying on that representation.
REFUND POLICY: Orders, once placed, are non-refundable. Customer understands that payment is processed immediately upon placing the order, and customer agrees to pay customer’s credit card issuer for charges ordered under this agreement. The Company will not provide a refund if the Customer is unwilling or unable to pay applicable sales tax or any existing liens associated with obtaining the vehicle title or transferrable registration. The Company will not provide a refund to Customer if after ordering services with Company the Customer receives the title through any other means. This includes if the Customer finds or locates a misplaced title after placing the transaction, so be sure that you have exhausted all options before placing the order. Customer agrees to waive any refund if Customer cancels this process, fails to act, fails to provide required documentation/information (ie: Bill of Sale, Vehicle Details, VIN photograph.), or fails to pay any amount while Company is otherwise able to process the title request. This Contract may be terminated without refund by the Company for any illegal activity, or requests or for any misrepresentations by the Customer.
What happens if I cancel my order?
We process orders and begin the research & preparatory process immediately upon receiving your payment. If you notify us that you wish to cancel your title service, we will cease work on your file. However, order transactions are NON-REFUNDABLE. We stop working on your file so that no action or filing is made for your VIN which may conflict with other actions you are taking. Also, any work we have not yet performed can be retained as a credit in your account to be applied to future work or other vehicles. No payments will be refunded however.
If at a later time you wish for us to restart working on your title file, you can advise us to do so, but that may delay your title documents.
Due to the urgent nature of people’s title needs, and the interest in getting documents as soon as possible, we do not add lag time to orders after payment. Before placing your order, be certain that you wish for us to begin preparing title documents, as once orders are placed there are no refunds. You agree to adhere to these terms as part of your contract with our company.
We may request that you make cancellation and restart requests in writing on a specific form. Failure to complete these forms may result in adverse action, loss of credit, or title problems.
SALES TAX POLICY: Customer is solely responsible for paying any applicable sales tax required to obtain the title or transferrable registration for the subject vehicle. The Company does not calculate the sales tax. Sales tax is calculated by the State that is being used to obtain the title, which may not be the state where the customer resides. In general, the States base the sales tax on either the Bill of Sale or an approved appraisal guide, whichever value is higher.
Customer agrees that the Company is providing information and forms at your specific direction and selection. Customer represents that they have selected a method appropriate for their circumstances. If the client discovers that the method selected does not apply to their circumstances, the Company may decide at its discretion to prepare documents for an alternate process, if appropriate and requested by the Client. No refund will be issued for incorrectly selected methods, and client waives any claims for losses due to use of any documents prepared. Much of the process is performed by Company but some action on behalf of the client may be necessary. Examples are but not limited to signing forms, VIN verification, inspections, bonding, DMV letters and delivering completed documents to the DMV by mail or in person. All fees to government agencies and institution for taxes, applications, bonding, registration, license plates, insurance, are the responsibility of the customer.
We are preparing documents only per your request. It is entirely the responsibility of the client to determine if the title process you have selected is processed by your jurisdiction, and if your vehicle is eligible. The fee paid to CarTitles.com for preparing documents is not contingent upon any specific outcome. The client has been made aware and understands that they may prepare these documents on their own at no charge, so that in the event the title process fails for any reason, they only have spent their own time, and not paid a fee to CarTitles.com for document preparation. By making payment and agreeing to these conditions, the client has chosen to pay for document preparation regardless of outcome.
If customer discovers that information submitted to Company was incorrect and needs to be changed, and if customer requests that forms be redone by Company, Company may elect to charge a fee for revising the paperwork at the customers request.
Customer confirms the following statements, to relied upon by the Company to provide services as requested:
A valid Bill of Sale (BOS) shall be described as containing a monetary or exchange value, a date of sale, an accurate vehicle description that shall include the year, make, and vehicle identification number (VIN). It shall include a declaration of ownership and release statement as well as the, name, contact information and signature of seller. The BOS shall also show the name, contact information and signature of the buyer.
Please note:
The information, instructions, and documents you need to obtain your title from the DMV are included in your order.
You must submit your application to the Department of Motor Vehicles (DMV) in your State to obtain a title.
CarTitles.com is not responsible for final title issuance from the DMV, as this requires additional action by the client. The client agrees to determine prior to placing any order that they are familiar with the services being provided by the company, and are entirely responsible for what utility or usefulness they will provide to the customer.
For court ordered title processes and bonded titles, it may be required that you first apply to the DMV for a rejection letter, if you have not already. Obtaining that rejection letter is the responsibility of the customer. When your order is placed, you can expect the following contacts: Once a transaction is entered, we will send a confirmation email within the hour that your order is in process. IF you do not receive this, please check your spam folder or email us at [email protected]. Later that day, or the next business day, we will send a message indicating that the order is almost complete, with a request for you to look at the information (VIN, name/address, etc) to confirm that you have entered everything correctly and that there are no errors. Once we receive that verification back, we will later send a tracking number for the shipping showing that the documents have been sent USPS Priority mail. The shipping normally is in 1 – 2 business days, depending on volume it may be longer. Returning this document is not a prerequisite for the order to be valid, but if you do not return the verification, we will generally wait several more days to send out your package, so it will delay your title application documents. Once we see that your package has arrived to you, you will receive a contact from our client services division to see if you have any questions about the documents. Once the mailed documents are then submitted to the government or lienholder after you have signed them, the processing time varies based on the current volume of that government office, and their procedures. The processing of the new title by the government is entirely at their discretion.
It is your responsibility to verify, complete, and send the paperwork to the DMV in a timely manner. DMV only issues titles after review and confirmation there are no prohibiting factors to issue title. DMV processing time can vary widely. DMV can deny an application, request further documentation, call for an inspection, or require a bond to be posted at its discretion. Company may place a lien on title in favor of the company to secure payment due by customer at the sole discretion of the company.
Some states have a process that is similar to a bonded titled, the process will have a different name and will not require a surety bond. However the steps taken are similar to the bonded title process in other states. These documents will be provided when client places an order for bonded in a state that has an alternative to bonded process.
Disputes:
If you feel that you have a concern regarding your order, you may contact our client services division with your request. If you are requesting a refund or cancellation, you must do so in writing on a refund request form. We will provide this cancellation and refund request form to you upon request. No refund request will be considered valid by phone, voicemail text message, email, or other electronic means. In order to ensure customer security and cancellation of official title documents, cancellation requests must be made in writing. Please state the reason for your cancellation in the space provided on the form to ensure proper consideration. Refunds will be granted only after review by the executive board based on if it conforms to a review of the circumstances and the terms & conditions of sale agreed to by the client.
If you the client dispute the payment to our company with your credit card provider, (“chargeback”) we will perform a full investigation and respond to the dispute with full evidence as needed.. In preparing this merchant response, we may contact & notify government agencies, the Department of Motor Vehicles, financial institutions & lienholder, prior vehicle owner, any associated parties, and residents local to your vicinity regarding possible improper use of your payment card, or any other persons or companies as determined by the merchant. Normally after this investigation & presentation of evidence the dispute is found in favor of our company. When this occurs there will be no further obligation for customer service to the client.
If after such a finding in favor of the company you or your financial institution continues with arbitration proceedings, we will perform additional investigation as to the title status of the vehicle, the background of the customer, and additional records. By initiating any dispute, arbitration, or litigation you authorize the release of information to any third parties or public domain. In addition, the bank’s arbitration committee imposes technical fees for the merchant in the event of arbitration. These fees can range from $150 to $1,000 or more. You agree to be responsible for similar technical & investigative fees to be paid directly to our company, if any are deemed appropriate at the sole distraction of the merchant, to equalize the contractual terms of the arbitration. By submitting an arbitration, or even agreeing to the suggestion of arbitration made by your card issuer, you are accepting responsibility for any technical & investigative fees charged by the merchant and agree to pay them immediately to the merchant under the contractual obligation of these terms & conditions.
This obligation to pay these fees is regardless of the outcome of the arbitration, whether the arbitration is found in your favor or not, or if the actual technical fees paid to the arbitration board by the merchant. The agreement made herein will be considered acceptance of these terms and you agree for them to be accepted as admissible in any court proceeding for obtaining a judgment without objection by the customer/cardholder/client. Should legal action be necessary to obtain judgment & collect these funds, the customer agrees also to reimburse the company / merchant for all actual costs incurred in obtaining this payment.
Various DMV and government offices are operating on modified schedules. Delays may be possible.
The documents will be prepared using an amount representing an amount which appears to be the fees which appear to be qualified for processing by the DMV. The government agency is the ultimate decider of the fees required, and may elect to determine a different amount. Should the DMV calculate a different amount, they will send you a notice of the remainder. If they calculate a lower amount, they normally send the overage back to you as a refund.
Our company is not responsible for delays or differences in recalculations.
From time to time, clients report some difficulty with using the VT documents in certain states, and even just some specific locations in certain states. In the event that you have any difficulty with the transfer in your state, you can take the following action:
If after doing these things, there is still a difficulty, you can contact us and we will prepare documents for an alternate process for you, at no additional processing cost (official fees paid to government agencies, taxes or bonds remain the responsibility of the customer).
