Choose from the following options to get the assistance you need with your title order.
Check the enclosed printed instructions that came with your order.
Your order package includes detailed, step-by-step guidance for signing and completing your title documents.
Send us your questions and we’ll help you through the process.
???? Response within 24 business hours
"*" indicates required fields
Arrange a private one-on-one live video call with a certified title agent.
Note: If you purchased upgraded phone support, use the code and number provided in your prior email.
Select your order type to view relevant FAQs
Start with the vehicle records request first. You’ll need these official records before filing your complaint with the court. The records typically take 2-3 weeks to receive and will be required as supporting documentation when you submit your case to the court.
The typical timeline is 6-12 weeks from start to finish, depending on your state and county. The records request takes 2-3 weeks, and court processing varies by jurisdiction.
You’ll need to request records from both your current state AND the previous state where the vehicle was titled. We include the appropriate forms for both states in your packet.
Make checks payable to your state’s motor vehicle department (examples: “Commissioner of Motor Vehicles” for NY, “Missouri Department of Revenue Motor Vehicle Bureau” for MO).
Write 1-2 sentences in your own words explaining your situation. Be factual and brief. Example: “I purchased the vehicle from John Smith in cash but he lost the title before transfer” or “I inherited the vehicle from my grandmother but cannot locate the title.”
Yes, sign and notarize where indicated on the complaint/petition. Check your specific state’s requirements as some may require notarization of certain sections.
Contact us at help@cartitles.com – we can provide corrected forms. Don’t use white-out or cross out errors on legal documents.
Mail them – we recommend mailing documents to the courthouse rather than delivering in person for better processing and documentation.
A case number/index number is a unique identifier assigned to your case by the court. Once you receive it, this number must appear on ALL future court documents. Write it clearly on every form you submit after receiving it.
This varies by state and county. Many courts do NOT accept personal checks unless you’re an attorney. Use money orders or cashier’s checks to be safe. Contact your specific court to confirm their payment policy.
Not always. About 50% of courts require you to attempt contact via certified mail. The court will inform you if this step is required for your case. Don’t complete this step unless specifically directed by the court.
Do NOT open returned mail. Bring the unopened, returned certified mail envelope to court as proof of your attempt to contact the prior owner.
Email us at help@cartitles.com with details about what the court is requesting, and we’ll prepare those additional forms for you.
Yes! Keep copies of ALL documents you submit. This is critical for your records and in case anything gets lost.
While we provide general processes that work for most counties, each jurisdiction may have specific requirements. Always check with your local court clerk for any county-specific procedures.
Yes, contact your county court clerk with your case number/index number (once assigned) to check on your case status.
A duplicate title is an official replacement copy of your vehicle’s title when the original has been lost, stolen, damaged, or destroyed. It has the same legal standing as the original title. And will be titled to the same owner
We will mail out your documents within 48 hours with tracking. Once we receive the signed documents, they are submitted for processing. Processing times vary by state but typically range from 2-6 weeks.
This varies by state. Check your application instructions or contact us at help@cartitles.com for state-specific requirements.
If there’s an active lien, the duplicate title will be sent to the lienholder. As part of your order, we have sent a request to the lien holder to request a lien release
No, only the registered owner can apply for a duplicate title. If the owner is deceased or unavailable, you may need to pursue a court-ordered title instead.
You’ll need to update your information with the DMV before or at the same time as applying for a duplicate title. Additional forms and documentation may be required. Please let us know if information needs to be updated
