CarMax Auction Lost Vehicle Title

Purchasing from Carmax Auto Auction
So what happens if you purchase a vehicle from a Carmax auto auction, a wholesale auction, and then you lose the title?

Nature of Carmax Auctions
Well typically Carmack’s will sell vehicles that they don’t want to keep for their retail inventory. May be too old, too many miles, maybe the conditions are not that great, and they’ll sell it at a wholesale auction, usually only to licensed dealers but sometimes to individuals.

Title Issues
Maybe you bought that car from the auction, maybe you bought it from the dealer who bought it from the auction, and they either gave you a title and you lost it, or maybe you never got one to begin with. The problem is usually these cars are not titled under the name of Carmax. They’re usually titled under the last retail owner’s name. That person may have no connection with the vehicle, and legally they’re still the owner until it has a new title issued in your name. In many cases, these cars will also have a lien holder who also needs to sign off on transferring that title to you or whoever you designate it.

Carmax Assistance
Carmax is better than most auctions in being able to track down a title if you lose it. They may charge you a fee because they’re gonna have to spend some man-hours and leg work to track that down, but better than most auctions, they have people in a title department that can maybe help you out with that. The timeframe is pretty long; we see an average of three to four months to get a title for a Carmax auction vehicle that’s been lost.

Receiving the Title
Now this isn’t a title that when you buy it from them they hand it to you. Usually, they give that to you at the time that you purchase it, maybe within a week. This is one that you lost after buying the car from Carmax

Contacting Carmack’s
So if you lost the title, first contacts contact the Carmax title department. They may be able to help you out. Be aware that it may take some time and they may charge your fee to track down that title for you.

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