Can The Person At The DMV Be Wrong

Issues with Getting Answers from the DMV
We hear a lot from our customers that they’re having trouble getting good answers from their local DMV. A lot of times, we hear that they called the DMV or went in person to the DMV, and they told them something they could do—”Hey, if you do this, you’ll be able to get a title.” And they do that, and they find out later when they go back, “No, that didn’t work. You have to do something else.” Why is that? Is the DMV trying to mislead you? Well, they’re not really. It’s just that sometimes, for more difficult or complex title issues, the DMV employee you talked to initially may not know the right answer.

Lack of Training Among DMV Employees
A lot of times, the DMV employees are not necessarily trained on all the possible scenarios, so they might just give a guess or something they think is right. And then when you come back, they look it up, and it’s wrong. We deal with the DMV 80–90 times per day, and a lot of times what they tell you is incorrect. Again, not intentionally misleading—it’s just sometimes vague information.

Access to Expert Consultation
You have access to live one-on-one consultation and the undivided attention of a licensed certified expert in this subject and many others. We want to listen to your story. We want to hear your questions and give you expert advisement of your options. We want to tell you what we know about your situation and what options you have.

DMV Offices Closing Due to Non-Compliance
The offices that are actually being closed down because of non-compliance—sometimes these offices are doing things so bad that the main office for the DMV has to shut them down. This happened in Texas, and this one county was closed by the DMV for non-compliance. They had to go through some training so they learn better. And it’s not a one-off—it’s an ongoing trend of violating their rules and statutes.

The Importance of Getting Information in Writing
Don’t be surprised if you go to the DMV and might not want to take what they say at face value. Maybe get it in writing. We recommend if they tell you you can do something, have them give it to you in writing so that if you go back later and they tell you something different, you can say, “No, I have it right here.” Or look up the statute yourself to know what the rules are. Or get some third-party verification of the procedure you can use to get a vehicle title so you don’t get stuck with a car that you can’t get a title for.

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